Frequently Asked Questions
1. How do I make a reservation for a luxury serviced apartment?
Please select your dates and the type of apartment on our booking system, make the payment of the booking and you will receive an instant booking confirmation. You can also book your apartment via telephone on 0161 282 0781 or if you have any queries please contact us on firstname.lastname@example.org
2. Do you charge a booking deposit?
There is a security deposit of £500.00 which is taken on the day and is refunded when you leave your apartment.
3. How and when do I pay for the balance ?
The balance is to be settled on through our booking system, or arrival by cash or credit card.
If the balance is to be settled by bank transfer it has to be agreed with the office and it must be organised several days in advance. We still take credit card details on arrival to cover for any damage.
International Bank Transfer fees are to be settled by the guest.
4. What is the cancellation policy?
If notice of cancellation is given at any time until 7 days before arrival we charge 25 % of the total amount.
If notice of cancellation is given between 7 and 2 days before arrival we charge 50 % of the total.
If notice of cancellation is given less than 2 days before arrival we will charge the total cost of the stay.
In the unfortunate event of an early departure, or no show, you will be charged for the total of the dates originally booked.
5. Where can I collect the keys from?
Check in details are sent by email when you make a reservation.
Our Guest Manager will greet you at the premises with your apartment keys and show you to your apartment.
6. May I have an early check in? What is the charge?
Our Check in time is from 2pm.Occassionally subject to availability, the apartment might be ready earlier but we don’t guarantee this until your arrival. If you arrive before check in time and your apartment isn’t ready you can leave your luggage with our Guest Manager.
You can arrange for a ‘guaranteed early check in’ at a fee equal of half day’s rent. A guaranteed early check-in means that we block the apartment from the night before for your early access. This must be arranged with the office before arrival.
7. Can I have a late check-out?
Our Check out time 11am. A ‘confirmed late check out’ can be arranged, subject to availability, with the office at half day’s rent (until 5 Pm) If we don’t have anybody arriving into the apartment it may be possible to extend the check -out time for an extra hour. This must be arranged with the Guest Manager on the same day of departure.
8. Would you store my luggage if the apartment is not ready and after check out?
The Guest Manager can store your luggage until your apartment is ready. Same if you have a late flight.
It is not possible to leave your luggage with us overnight since we are not insured.
9. How often do you clean my apartment?
Cleaning service is provided every day from Monday to Friday. Linen and towels are changed twice a week.
10. Who will assist me during my stay in Manchester?
Our Guest Manager is on sight everyday and his main duty is to assist our guests.
11. Are your apartments fully equipped?
All our luxury apartments have been equipped and furnished as if you were at home. You will find a fully equipped kitchen with kitchenware, coffee machine, washer/dryer, dishwasher, iron and ironing board, hair-dryer, safe, state of the art music station to connect your mp3/mobile devices, etc.
12. Would you provide me with a baby cot and a high chair ?
Baby Cots/High chairs can be provided, please request this when you make the reservation so it is in the apartment before your arrival.
13. What amenities do you offer?
We supply a complimentary starter pack for your arrival; newspaper, a bottle of water, coffee and tea, sugar, milk, biscuits, dish washer tablets and all bathroom amenities from Molton Brown.
14. Could I arrange for some groceries to be bought before my arrival?
If you provide our Guest Manager a short list of simple basic groceries that you may want us to buy before your arrival. We add the cost of your shopping to the invoice.
17. Is there a lift?
Yes, our building has a lift, please always ask the Guest Manager/Concierge for help with any luggage or belongings.
18. Is internet free of charge?
Wi-Fi Internet is totally free, with each apartment having its own individual broadband hub.
19. Is there any close train stations to the apartment?
The closest train station is Manchester Victoria which is 9 minutes walking distance.